Software development jobs are too accessible. Jobs with access to/control over millions of people's data should require some kind of genuine software engineering certification, and there should be business-cratering fines for something as egregious as completely ignoring security reports. It is ridiculous how we've completely normalised leaks like this on a weekly or almost-daily basis.
They may be part of it, but as a publicly traded company, there's got to be a at least a few people there with a fancy pedigree (not that that actually means they are good at their job or care). But if such a test existed, they presumably would have passed it.
They also have an ISO 27001 certificate (they try to claim a bunch of AWSs certs by proxy on their security page, which is ironic as they say AWS stores most of their data while apparently all uploads are on this).
A while ago I had a customer come to me who had a simple Shopify site and fell for a phishing type of attack where someone simply had an email like "shopify_security at gmail" and kept telling her she needed to apply all kinds of changes. They laundered the payments through Fiverr.
Then they would install WordPress plugins to make the site worse and claim even more "work" was needed.
I documented the entire thing, including my own credentials, and sent it off to Fiverr. Fiverr's response was everything was fine and there was nothing they could do about it, even though it was obvious fraud.
Google never did anything about it either, nor did Shopify.
Given how they handled such a minor situation like that... I guess it shouldn't be surprising they're just asleep at the switch for a major one like this.
I wrote to security@fiverr.com and they just replied:
"You’re the second person to flag this issue to us
Please note that our records show no contact with Fiverr security regarding this matter ~40 days ago unlike the poster claims. We are currently working to resolve the situation"
(technically, I guess that doesn't prove anything other than it is in my Sent folder? it has a message ID but I guess only the purelymail admin could confirm that)
In any event, this should never have required an outside reminder. The indexing issue may be something non obvious. But the core decision not to use signed/expiring URLs is nothing less than good old security by obscurity.
I've contacted fiverr before about obvious fraud being conducted through their platform, and they just sent me in endless loops of "open a ticket". "No, e-mail us about it." "No, e-mail us at our security contact about it." Crickets, and then a response saying to please open a ticket.
Basically, they aren't set up for anyone to actually contact them and expect a resolution.
Is this even a question? Obviously, the company that has publicly posted people's tax forms on the internet is very trustworthy and we should eagerly believe everything they say.
I don't think it even comes down to "lying". It's possible that they genuinely believe they didn't receive contact, but given that they are verifiably completely and totally incompetent and have no right to be employed in their current role, they've earned exactly zero benefit of doubt.
@janoelze -- that was my thought too, though less so that they wouldn't share a claim of not being notified at all with a third party, but more that those kind of things need to go through legal/comms/etc not whoever runs the security mailbox. if the person running the email box is not the CISO, surely they at least need the CISOs approval to say something beyond a thank you or followup questions? (and if they are the CISO, then they have bigger things to worry about then replying...)
https://www.fiverr.com/.well-known/security.txt only has "Contact: security@fiverr.com" and in their help pages they say "Fiverr operates a Bug Bounty program in collaboration with BugCrowd. If you discover a vulnerability, please reach out to security@fiverr.com to receive information about how to participate in our program."
I've never been in the position that I've had to deal with this. Is the best you can do in this situation to pull the files and optionally republish them to a robots.txt'd path (with authn/z, too)? I can't imagine you can get it pulled from search engines very quickly...
That's wild. Thousands of SSNs in there. Also a lot of Fiverr folks selling digital products and all their PDF courses are being returned for free in the search results.
really bad stuff in the results. very easy to find API tokens, penetration test reports, confidental PDFs, internal APIs. Fiverr needs to immediately block all static asset access until this is resolved. business continuity should not be a concern here.
They probably wouldn't act immediately as there's no way for them to enable signing without breaking their client's site. The only cleanup you could do without that would be having google pull that subdomain I guess?
(Fiverr itself uses Bugcrowd but is private, having to first email their SOC as I did.)
This is crazy! So many tax and other financial forms out in the open. But the most interesting file I’ve seen so far seems to be a book draft titled “HOOD NIGGA AFFIRMATIONS: A Collection of Affirming Anecdotes for Hood Niggas Everywhere”. I made it to page 27 out of 63.
after reading it, it's super positive and really great. I wouldn't consider myself the target audience for this, but ill probably work it into my morning practice a little for a couple weeks.
I dunno, page 27 is where it started getting good. I actually have to admit I like this guy's relentless positivity and he actually spent real money to pay someone via Fiverr to typeset it, edit it, etc. for him.
I found someone's manuscript, at first I thought it would be scandalous to find it ghost written, but it actually is just annotations and someone proof reading it, the annotations come up in the PDF
I found the author on Amazon and the book still hasn't been released
> Moreover, it seems like they may be serving public HTML somewhere that links to these files. As a result, hundreds are in Google search results, many containing PII
It kind of is, though. Google doesn't randomly try to visit every URL on the internet. It follows links. Therefore, for these files to be indexed by Google, they need to be linked to from somewhere.
Wow, the other comments weren't exaggerating. This is really bad. If my tax returns or other data were part of this, I might consider legal action.
I wonder if somewhere like Wired/Ars Technica/404media might pick this up?
Software development jobs are too accessible. Jobs with access to/control over millions of people's data should require some kind of genuine software engineering certification, and there should be business-cratering fines for something as egregious as completely ignoring security reports. It is ridiculous how we've completely normalised leaks like this on a weekly or almost-daily basis.
They may be part of it, but as a publicly traded company, there's got to be a at least a few people there with a fancy pedigree (not that that actually means they are good at their job or care). But if such a test existed, they presumably would have passed it.
They also have an ISO 27001 certificate (they try to claim a bunch of AWSs certs by proxy on their security page, which is ironic as they say AWS stores most of their data while apparently all uploads are on this).
A while ago I had a customer come to me who had a simple Shopify site and fell for a phishing type of attack where someone simply had an email like "shopify_security at gmail" and kept telling her she needed to apply all kinds of changes. They laundered the payments through Fiverr.
Then they would install WordPress plugins to make the site worse and claim even more "work" was needed.
I documented the entire thing, including my own credentials, and sent it off to Fiverr. Fiverr's response was everything was fine and there was nothing they could do about it, even though it was obvious fraud.
Google never did anything about it either, nor did Shopify.
Given how they handled such a minor situation like that... I guess it shouldn't be surprising they're just asleep at the switch for a major one like this.
Teachers have to be licensed and keep up on licensing.
Plumbers. Electricians. Lawyers. Doctors. Hell, I have to get a license to run my own business.
Why shouldn't software come with a branch for licenses if you're working with sensitive data?
We're going the other way: now any random vibe coded slop is the norm.
At least I'm sure LLM tools deploying code to production won't result in this happening more frequently. "Make sure it's secure. Make no mistakes."
"You were right, mistakes have been made!"
I wrote to security@fiverr.com and they just replied:
"You’re the second person to flag this issue to us
Please note that our records show no contact with Fiverr security regarding this matter ~40 days ago unlike the poster claims. We are currently working to resolve the situation"
I have uploaded the email here: https://gist.github.com/aidanbh/3da7cecb3e2496e5c5110b88f21b...
(technically, I guess that doesn't prove anything other than it is in my Sent folder? it has a message ID but I guess only the purelymail admin could confirm that)
In any event, this should never have required an outside reminder. The indexing issue may be something non obvious. But the core decision not to use signed/expiring URLs is nothing less than good old security by obscurity.
I've contacted fiverr before about obvious fraud being conducted through their platform, and they just sent me in endless loops of "open a ticket". "No, e-mail us about it." "No, e-mail us at our security contact about it." Crickets, and then a response saying to please open a ticket.
Basically, they aren't set up for anyone to actually contact them and expect a resolution.
Gee, that response doesn't sound defensive at all.
So who has more incentive to lie, fiverr or OP?
Is this even a question? Obviously, the company that has publicly posted people's tax forms on the internet is very trustworthy and we should eagerly believe everything they say.
I don't think it even comes down to "lying". It's possible that they genuinely believe they didn't receive contact, but given that they are verifiably completely and totally incompetent and have no right to be employed in their current role, they've earned exactly zero benefit of doubt.
@janoelze -- that was my thought too, though less so that they wouldn't share a claim of not being notified at all with a third party, but more that those kind of things need to go through legal/comms/etc not whoever runs the security mailbox. if the person running the email box is not the CISO, surely they at least need the CISOs approval to say something beyond a thank you or followup questions? (and if they are the CISO, then they have bigger things to worry about then replying...)
(weird to share any details about this incident to uninvolved parties via email anyway)
It seems that someone sent a DMCA complaint months ago relating to this: https://lumendatabase.org/notices/53130362
You followed the correct reporting instructions.
https://www.fiverr.com/.well-known/security.txt only has "Contact: security@fiverr.com" and in their help pages they say "Fiverr operates a Bug Bounty program in collaboration with BugCrowd. If you discover a vulnerability, please reach out to security@fiverr.com to receive information about how to participate in our program."
it's been 5 hours. even manual action to take down the most sensitive files should have completed about 3 hours ago at most. what is happening.
I've never been in the position that I've had to deal with this. Is the best you can do in this situation to pull the files and optionally republish them to a robots.txt'd path (with authn/z, too)? I can't imagine you can get it pulled from search engines very quickly...
Nothing- they are just hoping this will blow over.
That's wild. Thousands of SSNs in there. Also a lot of Fiverr folks selling digital products and all their PDF courses are being returned for free in the search results.
Wow, surprised this isn't blowing up more. Leaking form 1040s is egregious, let alone getting them indexed by Google...
really bad stuff in the results. very easy to find API tokens, penetration test reports, confidental PDFs, internal APIs. Fiverr needs to immediately block all static asset access until this is resolved. business continuity should not be a concern here.
lots of admin credentials too, which have probably never been changed
admin passwords to dating sites, that's the stuff people get blackmailed with
How does someone's dating site password end up in Fiverr?
it's worse than you think – it's an admin password to the ~whole site~
Oh my. I feel for the tech team at fiverr. I'm sure it's nasty in there. Sending virtual hugs.
Probably not in scope but maybe https://bugcrowd.com/engagements/cloudinary will care?
This is bad.
They probably wouldn't act immediately as there's no way for them to enable signing without breaking their client's site. The only cleanup you could do without that would be having google pull that subdomain I guess?
(Fiverr itself uses Bugcrowd but is private, having to first email their SOC as I did.)
I guess they used Fiverr for security
This is crazy! So many tax and other financial forms out in the open. But the most interesting file I’ve seen so far seems to be a book draft titled “HOOD NIGGA AFFIRMATIONS: A Collection of Affirming Anecdotes for Hood Niggas Everywhere”. I made it to page 27 out of 63.
after reading it, it's super positive and really great. I wouldn't consider myself the target audience for this, but ill probably work it into my morning practice a little for a couple weeks.
I dunno, page 27 is where it started getting good. I actually have to admit I like this guy's relentless positivity and he actually spent real money to pay someone via Fiverr to typeset it, edit it, etc. for him.
I found someone's manuscript, at first I thought it would be scandalous to find it ghost written, but it actually is just annotations and someone proof reading it, the annotations come up in the PDF
I found the author on Amazon and the book still hasn't been released
this is sad
I've read worse. Better than Dan Brown!
that bar is subterranean, haha
Link please :pray:
https://fiverr-res.cloudinary.com/image/upload/f_pdf,q_auto/...
I will say that the title is the best part
Woah that's brutal all the important information is wild in public
This is really bad, just straight up people's income, SSN and worse just right there in the search results on Brave Search even.
They bought and.co and then dropped it. strange company
Burn it to the ground.
Just by scrolling over it that's really rough.
this is a bad leak, appreciate the attempts at disclosure before this
Loooool what a mess
I just looked at the google search results... Holly cow... it is bad bad bad
> Moreover, it seems like they may be serving public HTML somewhere that links to these files. As a result, hundreds are in Google search results, many containing PII
This is not how Google works.
It kind of is, though. Google doesn't randomly try to visit every URL on the internet. It follows links. Therefore, for these files to be indexed by Google, they need to be linked to from somewhere.
Exactly , that's whyb"non public" github gists work. They are public, but not indexed anywhere "by default "