I managed to cancel a (non-edu) Adobe subscription a few years ago, despite being a few days past the cut-off date for cancellation.
What worked for me was to phone them and insist on cancelling. The person I spoke to insisted right back that it wasn't possible. When I persisted they offered me an extended term for the same price. Then a discount, and then a better discount. After that they agreed to cancel.
My impression was that they had a customer retention flowchart to work through, and it was just a matter of getting to the right terminal node.
A retention flowchart shouldn’t include the step of lying to the customer.
If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.
I managed to cancel a (non-edu) Adobe subscription a few years ago, despite being a few days past the cut-off date for cancellation.
What worked for me was to phone them and insist on cancelling. The person I spoke to insisted right back that it wasn't possible. When I persisted they offered me an extended term for the same price. Then a discount, and then a better discount. After that they agreed to cancel.
My impression was that they had a customer retention flowchart to work through, and it was just a matter of getting to the right terminal node.
A retention flowchart shouldn’t include the step of lying to the customer.
If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.
Adobe don’t have to care what their customers think because their business practices have eradicated most of their competitors, leaving them trapped.
Neoliberalism is not a viable way to run an economy without enforcement of monopoly legislation.